第255回 Workshop報告(3月2日)/参加者12名

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《今回のworkshop》
○【前半】:Extra Airline Services
○【後半】:Self-check-out machine
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≪FIRST HALF≫

<Agenda>

Extra Airline Services

今回の前半マテリアルは下記のサイトから引用しました: generalB2_011 (sankei.co.jp)(産経オンライン英会話Plus (sankei.co.jp))

Everyone is obsessed with finding that most elusive of deals with incredibly cheap airfare for their very next trip, and that’s no surprise. Clearly, we are a deal-oriented society. There is an art to finding a deal. Most people are often so surprised by the deal they got until they get to the airport.

Years ago, customers only had to worry about the cost of the flight ticket. Nowadays, airlines have introduced a lot of extra fees that vary from airline to airline. People who are not aware of these extras fees can easy find themselves out of pocket at the end of a flight. These extra costs can be from just a few dollars to a couple of hundred dollars. You will find that airlines now charge for checked baggage, overweight bags for both checked and carry on, location of the seat, pillow and blankets, headsets, food and drink, just to name a few extra fees.

Passengers who are not aware of the extra costs can find themselves dehydrated, hungry, bored, uncomfortable and without some of their belongings at the end of the flight. It makes people think twice now about whether or not their flight is necessary.

<Questions>

1. What makes people look for deals?

2. What other services do airlines charge for?

3. What can happen to a passenger who wasn’t aware of the extra fees?

4. What do you think should be included in the airfare? What extras would you be willing to pay for?

<References>

・マテリアル本文:generalB2_011 (sankei.co.jp)(産経オンライン英会話Plus (sankei.co.jp))

https://material.human.sankei.co.jp/enggeneral/b2/pdf/generalB2_011.pdf?_ga=2.15439542.1253136812.1708213621-1760983511.1707141343

・その他参考サイト:格安航空会社LCCの付加料金のしくみ|格安航空会社LCC研究所 (tabiris.com)

https://lcc.tabiris.com/charge.html

≪LATTER HALF≫

<Agenda>

Self-check-out machine

OSelf-checkout machines are becoming gradually common in convenience stores and supermarkets. Some people welcome this change, but others do not. The main reason is that they find it difficult to use the self-checkout machine. I have seen some people struggling with using it in the supermarket. However, it is one of effective ways to solve the labor shortage and the machine will increase more and more in the near future. So, I would like you to discuss about how to solve this problem.

<Questions>

1. Have you ever used the Self-check-out machine? If yes, please describe your experience such as place, feeling of using it. If not, please explain the reasons.

2. Please emulate the positive and negative points of the Self-check-out machine.

3. Imagine you were a supervisor of a big supermarket chain and struggling with customers who cannot use it smoothly. One day, one of employees asked you to increase employees to support customers. However, this is difficult to do because of the labor shortage. Therefore, you decide to make a plan to solve this problem without increasing employees. Resources are very limited, and you can apply only one plan at the same time. What is your plan? Please share the group’s opinion after the discussion.

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