第２５９回 Workshop報告（５月１１日）/参加者１０名

≪FIRST HALF≫

今回の前半マテリアルは下記のサイトから引用しました：https://material.human.sankei.co.jp/enggeneral/b2/pdf/generalB2_023.pdf

Methods Of Complaining

 There are several ways to complain, it can be done in person, by letter, by phone or by e-mail. If at all possible, it is always best to register the complaint in person. However, sometimes this may not be possible as the person to whom you have to issue the complaint to may be at a central location for the company and it may not be anywhere near you.

 When you decide to make a complaint, you should first determine exactly what you expected to get from either the service or the product. Be sure to read the description of the deliverable and then make note of the way in which it did not meet your expectations. You will then have to determine what method you are going to use to make your complaint.

 When you make the complaint, you should start off by being polite while stating clearly the reason you are complaining. Always be sure to list the stated claim for either the service or the product and then describe the way in which it does not meet your expectations. If the person cannot help you with your complaint, then you must ask to speak to someone who can. If it cannot be corrected immediately, find out the time frame for the correction.

<Questions>

Q1. Have you ever made a complaint about the service you received?  If yes, please explain your experience.  If not, please explain the reason of it.

Q2. What strategies can help maintain a respectful tone and clear communication during the complaint process, regardless of the chosen method?

Q3. What are the main advantages and disadvantages of different complaint methods like in-person, phone, letter, and email?

Q4. In this article, the best way to register the complaint is in person.  Do you agree or disagree? Please share your opinion with your group.

<References>

・マテリアル本文：https://material.human.sankei.co.jp/enggeneral/b2/pdf/generalB2_023.pdf

≪LATTER HALF≫

Labor shortage

One of the most serious problems these days is the labor shortage.

According to the Teikoku Databank Corporation’s Survey, the proportion of companies that feel the “labor shortage” remains high at 52.6%. The main causes of the labor shortage are said to be ‘falling birth rates and an aging population’, ‘personnel mismatches’, and ‘changing values of young people towards work’. Some of these problems cannot be solved by one company or industry by themselves, while others might be solved by taking some measures by themselves to some extent.

On top of that, the labor shortage can cause the following problems:

Deterioration of the working environment (increase in overtime, decrease in holidays)

Reduced employees’ motivation and willingness to work

Reduced opportunities for skill development

Increased number of employees leaving the company, etc.

When these problems happen, companies will become even more understaffed.

In this workshop, we would like you to discuss the topic of ‘Coping with Labor Shortages’.

<Questions>

Q1: Are there situations in your personal life where you feel understaffed? Please explain your experience when you felt it.

Q2: Are there situations in work where you feel you are understaffed? Please share it with your group.

Q3: Please enumerate some of the measures your company or country is taking to address the labor shortage.

Q4: Suppose that you are the president of a company. Some employees in several departments have asked you to increase the number of employees. What measures would you take to cope with the situation? You can disregard budget, term, and feasibility. However, please exclude measures such as ‘hire the required number of people immediately’ or ‘double the salary’.

<References>

https://www.persol-group.co.jp/service/business/article/337/

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